How do I contact you? Go to Contact Us where you will find email address, telephone number and address of the company.                                                                                                                                                               

Where can I find your Privacy Policy and Terms and Conditions? Go to the navigation bar on the left of page or the tabs at bottom of page and click Privacy Policy or Terms and Conditions.

Where can I find dog mats? Select the dog bowl page from the navigation bar on on the left of page

How long has the company been in business? The company, Big Cat Corporate Communications has been trading since 1991 but Charlies Dog Supplies  is a new division of the business launched in 2007.

What happens if I there is a fault with something I buy on the site? Don't worry, keep the packaging, your receipt and post it to the address on the returns label. We will then check it and if the item is faulty we will either replace it or give you a refund. (see Returns and cancellation policy)

What happens if I am not happy with an item and want to return it? Please return your order in its original condition and we will reimburse you for the full value of your order. Please ensure that the item is returned back to us in its original condition unless faulty within 7 days of the date the item is delivered to you.

What if I cancel an order?  If the item has not left the warehouse, usually at 11 am, there will be no postage charge and a full refund will be issued.  See Returns and Cancellation Policy.

What if an item is out of stock, how long will I have to wait? Products that are not available are normally back in stock within 3 days, subject to manufacturer availability. See Returns and Cancellation Policy.

When can I expect my order? If your order is placed before 11 am, normally next working day including Saturdays. However please allow up to 4 working days. See Shipping Information.

Are your products guaranteed? Yes, they are guaranteed for 12 months. This does not affect your statutory rights.

Is shipping included in the price? No,shipping costs are calculated by weight and are added to your order at the checkout. 

If your question is not covered here please send it to contact@charliesdogsupplies.co.uk